Tuesday, October 2, 2007

Thought of the Day

It is not what you do with what you do not have, but what you do with what you do have that counts.


Why Making A Good First Impression Can Help Your Business

In business, the first impression begins with the first contact a potential client has with you. It is important to always make a good first impression and you only get one chance at doing that. After that chance passes, you will play catch-up in having your clients believe in you. You only rarely get a second chance to make a good first impression so you have to make the best of the opportunity.

Instant Opinion
Whether it is on the phone or in person, the first time a client has any type of dealings with your company can help him form an instant opinion. Unfortunately, for many business owners, they are not the ones holding the key to the first meeting. It could be hindered by the unfriendly receptionist who answers the phone or the maintenance man who neglects to clean floors, windows or bathroom.

Staff Training
If they are not trained in making your new clients feel welcome, you are fast approaching the point of being too late to make that good first impression. Even if the prospective new client gets into the office with no trouble for the first meeting, do not keep them waiting. While ten minutes may not seem like a long time, it could give the opinion that you do not think that person is important to your business. If they feel they do not matter to you, they will not believe you matter to them.

Ruined By Bad Follow - Up
If the new client feels good about doing business with your company and strikes a deal, that is only the beginning. That first impression can be ruined by bad follow up and not delivering on your promise. If you can do everything right, that first impression can translate into the best advertising you can hope for…word of mouth. It is a commonly accepted theory that if you make one client happy they will tell five others.

Others Can Provide The Same Service.
It does not matter what industry you are in or what type of work you do, there are many others that can provide the same service or product. The new client wants to be comfortable knowing that you are going to say what you will do and then do what you say. If you make the client feel uncomfortable or make them wait, they will probably seek another place to do business.

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Noel Schipanski is owner of
http://www.MakeIteasyMoneyOnline.com and writes on a variety of subjects.He has managed several successfull businesses both online and offline, over the past 25 years. To learn more about this topic Noel recommends you visit:http://www.pluginprofitsite.com/main-18021
http://www.MakeIteasyMoneyOnline.com/articles

Copyright©2007NoelSchipanski

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